Policy
Returns & Refunds
30-day returns on unmounted tires. Simple, fair, no surprises.
Our Return Promise
We want you to be completely satisfied with your tire purchase. If for any reason you need to return your tires, we offer a straightforward 30-day return policy. No runaround, no hidden conditions—just a fair process to make things right.
Return Eligibility
To qualify for a return, all of the following must be true:
Within 30 Days
Return must be initiated within 30 days of the delivery date.
Unmounted & Unused
Tires must not have been mounted on a wheel or driven on.
Original Condition
Tires must be free of damage, marks, or alterations from their shipped condition.
Not Custom-Ordered
Special-order or custom tires may have different return terms. Contact us for details.
How to Return Your Tires
- 1
Contact Us
Call or text (279) 238-8473 (TIRE) or email info@ship.tires to initiate your return. Provide your order number and reason for return.
- 2
Receive Return Label
We’ll email you a prepaid return shipping label. If you have multiple tires, you’ll receive a label for each.
- 3
Ship the Tires Back
Take the tires to any FedEx location with the return label securely attached. If you can’t get to a FedEx location, contact us and we’ll schedule a pickup from your home or business.
- 4
Refund Processed
Once we receive and inspect the tires at our warehouse, your refund will be issued within 5–7 business days to your original payment method.
Fees & Refund Details
| Scenario | Return Shipping Fee | Refund Amount |
|---|---|---|
| Standard return (changed mind, wrong size ordered) | $20 per tire | Full purchase price minus return shipping fee |
| Wrong tire shipped by Ship.Tires | Free | Full refund including any original shipping charges |
| Exchange for different tire (placing new order) | Free | Full refund on original; new order at current price |
| Tire arrived damaged in shipping | Free | Full refund or free replacement shipped |
Note: The $20/tire return shipping fee is waived in two cases: (1) if Ship.Tires shipped the wrong tire, or (2) if you are placing a new order with us. We believe in making the return process as fair as possible.
Non-Returnable Items
- Tires that have been mounted on a wheel (even briefly)
- Tires that have been driven on or show signs of use
- Tires with damage not caused during shipping (cuts, punctures, improper storage)
- Tires returned after 30 days from delivery
- Tires purchased as clearance or final-sale items (noted at time of purchase)
Manufacturer Warranties
All tires sold by Ship.Tires include the manufacturer's warranty, which covers defects in materials and workmanship. Warranty terms vary by brand and model—many include mileage guarantees ranging from 40,000 to 90,000 miles. Warranty claims after tire installation are handled directly through the tire manufacturer or an authorized dealer. Check the product page for specific warranty details.
Manufacturer warranties do not cover normal tread wear, road hazard damage (nails, glass, potholes), or damage caused by improper inflation, alignment, or overloading.
Returns FAQ
How long do I have to return tires?
Is return shipping free?
Can I return tires that have been mounted?
How long does a refund take?
Can I exchange tires instead of returning?
What if my tire arrived damaged?
Need to Start a Return?
Our team will walk you through the process and get it handled quickly.