Privacy Policy

1. Introduction

Ship.Tires ("we," "us," or "our") operates the website ship.tires and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us. By using our services, you agree to the practices described in this policy.

2. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by Stripe — we do not store card numbers)
• Vehicle information (year, make, model) for tire recommendations

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your tire orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support via phone, email, and SMS
• Recommend tires based on your vehicle and preferences
• Improve our website, products, and services
• Detect and prevent fraud
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors (Stripe) to securely process transactions
• Shipping carriers to deliver your tires
• Email service providers to send order confirmations and updates
• Analytics providers to understand website usage and improve our services
• Law enforcement when required by law or to protect our rights

5. Third-Party Marketplaces

Ship.Tires may list products on third-party marketplaces including eBay, Amazon, and Walmart. When you purchase through these platforms, the marketplace's privacy policy governs the transaction. We only receive the information necessary to fulfill your order. If you request deletion of your marketplace account, we will delete any associated personal data we hold within 30 days of notification.

6. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure payment processing through Stripe (PCI DSS compliant), and access controls on our systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how you use our site. You can control cookies through your browser settings, though disabling them may affect site functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@ship.tires or call (279) 238-8473. We will respond within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at info@ship.tires.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal compliance. Order records are retained for 7 years for tax and legal purposes. You may request deletion of your account and associated data at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

• Email: info@ship.tires
• Phone: (279) 238-8473 (TIRE)
• Website: ship.tires/contact